Returns & Exchanges

At The Costumer, we want you to be completely satisfied with your purchase, which is why we offer a seamless 30-day return policy for all unworn and unaltered apparel. If your new look isn't a perfect fit, we are here to help you find the right style or provide a full refund.

Return Process

• 1.
  Initiate Your Request

  Log into your account portal and select the items you wish to return to receive a unique Return Authorization number and a prepaid shipping label.

• 2.
  Pack Your Items

  Place the items in their original packaging with all designer tags attached, ensuring the garment is in its original, unworn condition.

• 3.
  Ship It Back

  Affix the prepaid label to your package and drop it off at any authorized shipping location or schedule a carrier pickup at your convenience.

• 4.
  Receive Your Refund

  Once our quality control team inspects the items, your refund will be processed to your original payment method within 5 to 7 business days.